Please go to this link to see the pictures and more of the story. Please add any comments on this website or the weebly web site!
Gulf Stream Coach Incorporated will not guarantee their manufactured “Lemon.”
How many times does a product need to be in repair before it is classified as a bad product or the most commonly used term; “a lemon?” A company who is manufacturing goods for sale to the public should “stand” by their product and act responsibly when their product is a bad one. I find that this is a very tricky subject when it comes to the law and companies who manufacture products for sale. The laws are slim when it comes to holding these companies responsible for their products. The companies will write warranties and use them as a selling tool, but be very careful and read what you are signing. The warranty rules are written to be beneficial to the company, and not the customer.
The sales associate will say just about anything to make the sale. He spoke to me about the quality and the features that the travel trailer had to offer. He said that the selling price was a great deal, and what a great manufacturer Gulf Stream Coach Incorporated is. He explained the companies’ history and how they “stand by their reputation of exceptional product quality.” What he did not fill me in on was the mere fact that what he was actually selling me was a badly manufactured fifth wheel.
The Endura Max 2007 Toy Hauler’s exterior and the interior looked great. The furnishings were beautiful and the layout was perfect. What I did not see was all of the inadequate, and careless manufacturing that held all of this beauty which brought us nothing but terrible late nights, stress, worry, anger, missing time from work, and pure un-enjoyment.
At first the problem started with water leaks. Not just any water leaks but great amounts of water streaming down walls and windows. I remember the late nights my wife and I spent with towels hoping that a electrical fire would not start from all of the water running behind the microwave and into the electrical wall jacks. The problems kept coming and soon escalated into constant “continuous” water leaks throughout the entire unit. We kept taking the unit in for the leaks, and soon we found out that we had even bigger problems. The unit was taken into the shop fifteen separate times for the following problems: defective seals, slide outs, flushing systems and valves. Defective awing, and slide out motor. Rotting of walls, floors, and delaminating of outside exterior unit walls and rusted screws. Defective electrical wiring, mold growth, and ventilation system, roof, and leveling jacks.
On the final visit to the repair shop, we found that water is in the roof due to the manufacturing company at time of manufacture drilled holes through the roof as they installed the lights in the toy hauler. When the repair facility took the light cover off, the apparent water and mold reflected trapped water in the roof.
As you could imagine, we were speechless at the fact that we were encountering another problem. Now the roof has water in it. How much more does Gulf Stream Coach Incorporated need in order for them to take back this horrible unit?
Gulf Stream advertises on their website that you have “Access to Top Level Management, and that they listen to customer concerns.”
We tried to communicate with the top level management, numerous times via e-mail, faxes, correspondence signed and received by the company via US Postal Service with no success. Daniel Shea, and Phil Savari, did not reply or communicate with us regarding these issues.
We finally communicated with service manager John Smith of Gulf Stream coach and asked him to replace this unit with another. The companies’ resolution to this problem was to ask us for an additional $30,000.00 in order to replace the unit. After all of the water leaks, poor manufacturing and safety concerns, the company was asking “us” for another $30,000.00? How could they ask us for this money after all of the manufacturing problems? We purchased this defective and un-repairable unit for $53,000.00
The company wanted to make an additional $30,000.00 from our distress. This action conveyed a clear understanding about the company’s intention and business practices. Did the company not have any morals?
The company had sent two inspectors to look at the unit. Gulf Stream was made aware as to the findings and the seriousness of the issues with this trailer. On both occasions, a service manager and myself met with the inspectors and personally pointed out all of the issues. The unit was taken to an authorized facility. This facility had repaired the unit several times since the purchase. During the final inspection, the inspector was provided with a “packet” of service documents that exhibited past and current problems with this unit. The Service manager explained the history of repair work and pointed out the new problems. That was the last that we heard from Gulf Stream, until we got word from their attorney.
Gulf Stream’s attorney has presented us with an offer to take the fifth-wheel trailer once again to the repair shop for the seventeenth time for more repairs. We have taken the unit in for previous repairs and have received poor “patched” repair work as authorized by Gulf Stream. The company authorized shoddy patch work on a $53,000.00 unit that has had so many issues already? How can they feel that this is acceptable? Immediately we sent correspondence to the company expressing the outrage at the lack of resolution and care on their part and finally we decided that as consumers that we have had enough.
As advertised by Gulf Stream Incorporated’s website:
When you head out in a Gulf Stream fifth wheel or travel trailer, you go with confidence. After all, you know it’s been built for the forests, beaches and mountains of America by people who love the outdoors almost as much as you. We’re Gulf Stream. And we’ve been growing our reputation one family at a time. Since 1983, we haven’t been afraid to do things differently. To lead the industry and revolutionize the way you live out on the road. In fact, we’ll do just about anything to make our trailers more livable. And it shows. We’ve received the Recreational Vehicle Manufacturer’s Quality and Productivity award three years in a row. But it’s about more than just being revolutionary and earning distinctions. It’s also about snagging the hearts of generations of adventurers by continuing to look for ways to make things better, more durable. Galvanized steel straps. Revolutionary slide-room technology. Essential ergonomics. And top-of-the-line appliances. At Gulf Stream, we're always looking ahead, continuing to research better ways to design and manufacture the strongest, most dependable fifth wheels and travel trailers on the road today. It's our mission. And we take it very seriously. Just ask our growing Gulf Stream family.
We have exhausted all of our efforts to resolve this issue with Gulf Stream Coach Incorporated, and are litigating this case in a court of law.
I cannot tell you how much this experience has taught us that Gulf Stream Coach advertises a lot of “hype” and needs to re-evaluate their “core values and practices” and start practicing what they preach or advertises.
If anyone has any information or has experienced this type of issue please contact me at 407-404-8707 or 407-489-7146. Thank you!